This program is designed and offered by Quality Associates Inc. to provide healthcare professionals with a competency based training in healthcare quality management. The program is organized into six courses; each one consists of full six training days. The courses are followed by a Review and Study course to prepare participants for the CPHQ exam. Training takes place in a hospital setting to allow participants to practice healthcare quality and apply the skills they learn. The new approach developed by QAI combines the facts delivered from Quality literature with practical applications within the context of the accreditation standards. Standards may vary from country to country. In case of Lebanon the Lebanese Standards will be used as a model.

QAI is using the outline identified by the Healthcare Quality Certification Board (HQCB) of the National Association for Healthcare Quality.  It qualifies participants who complete the six courses and attend the Review and Study course to pass the International Certified Professional in Healthcare Quality (CPHQ) exam. 

Quality 101: Essentials of Healthcare Quality Management
This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit
Location: Egypt, Cairo

This five day introductory course is designed for managers, supervisors and service providers who are new to Quality Management. It provides the basic concepts upon which the body of knowledge for Healthcare Quality Management has been established.   It is useful for organizations starting the implementation of quality and safety programs.  It provides staff with the fundamentals that each one need to know in order to move quality into their hands.  Leaders can use this course as a beginning for the education program in Quality. The course should be a requirement to pursue further steps in the implementation of performance measurement and improvement.  The course will use a variety of methods to engage participants in the learning process.  In addition the didactic component there will be several applications that will take place in small groups.

 Learning Objectives
 At the conclusion of this course, participants will be able to

• Define quality, its aspects and dimensions 
• Understand quality trilogy and the relationship between quality planning, quality measurement and quality improvement
• Identify the principals of quality management
• Capture the principles of customer service in healthcare.
• Recognize the relationship  between Systems Thinking and Quality Management
• Understand the Casual Relationship between structure, process and outcome
• Study the  concept of process variation, its measurement and impact on outcomes
• Examine the model for Performance and Quality Improvement (PQI)
• Identify one approach for performance improvement: The PDCA Cycle
• Learn about the seven basic tools for performance improvement :  Brain Storming, Affinity Diagram, Flow Chart,  Cause and Effect Diagram, Pareto Diagram,  Run Chart  and the Action Planning

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This Six day course is designed for the leaders of healthcare organizations who are leading the implementation of quality initiatives in their organization. Leaders of the organization are members of the Governing Body or Board of Trustees, the Administration Council, the Quality Council, Medical Staff leaders, Nursing Staff leaders, Managers and Quality Staff who are leading the change process within the organization.  The course includes two modules: the first covers the Strategic Management and the second covers the implementation of Quality at the operational level.  The topics covered in this course are the ones identified by the Healthcare Quality Certification Board after conducting the bi-annual international survey for the scope of work of Healthcare Quality Professionals around the world.  The course will use a variety of training methods that best suits adult learners. Applications are integrated within the sessions.  Active participation is the main approach for this course.

Learning Objectives:
At the conclusion of this course, participants will be able to

At the strategic level:

• Facilitate development of leadership values and commitment
• Facilitate assessment of the organization’s culture
• Participate in organization-wide strategic planning
• Identify internal customer/supplier relationships
• Identify external customer/supplier relationships
• Participate in developing an organizational vision statement
• Participate in developing an organizational mission statement
• Develop goals and objectives
• Develop and use balanced scorecards
• Determine lines of authority/accountability
• Evaluate the applicability of performance improvement models (e.g., FOCUS-PDCA, Six Sigma)
• Evaluate applicability of national/international excellence/quality models
• Facilitate evaluation and/or selection of appropriate voluntary accreditation process
• Develop a performance improvement plan
• Link strategic goals with performance improvement activities

At the Operational Level:

• Facilitate establishment of performance improvement oversight group (e.g., Quality Council, Steering Council, QM Committee)
• Identify the need for a performance improvement team or teams
• Identify the appropriate team structure (e.g., cross functional, self directed)
• Identify process owners and/or quality champions
• Monitor the activities of quality consultants
• Assist in developing objective performance measures/indicators
• Develop/revise a written plan for a risk management program
• Design a risk management monitoring system
• Design a case/care/disease/utilization management system
• Develop quality management elements for contracts
• Coordinate the patient safety program
• Participate in other safety programs (e.g., environment, employee, equipment)
• Coordinate survey processes (i.e., accreditation, licensure, or equivalent)
• Participate in cost/benefit analyses