QAI training courses are designed to develop capacity to apply QM methods to improve provider performance and healthcare quality. QAI develops customized training applications and uses sustainable training strategies, including pre-service training, on-the-job learning, and distance learning. Core training courses adapted for local needs are also available.

Quality 103: Information Management for Quality Healthcare
This activity has been approved by the National Association for Healthcare Quality for CPHQ CE credit
Location: Egypt, Cairo

This Six day course is designed for healthcare professionals who are planning to play a key role in implementing and maintaining quality initiatives in their healthcare organizations. It builds the participant’s capacity to understand and utilize basic statistics, epidemiology and data management to achieve Quality Healthcare. The course will cover Design and Data Collection, Analysis and interpretation, The Electronic Medical Records, Statistical and Epidemiologic Methods, Improvement tools, Communications and Quality Reporting. During the course, participants will be given the opportunity to use computers to produce graphs and utilize performance improvement tools.  Teaching methods will enhance the analytical skills of participants as well as their ability to draw conclusions based on sound data interpretation to support decision making. 

Learning Objectives:
At the conclusion of this course, participants will acquire knowledge and skills on how to:

A. Design and Data Collection:

1. Maintain confidentiality of performance improvement activities, records and reports
2. Organize information for committee meetings (e.g., agendas, reports, minutes)
3. Assess customer needs/expectations using surveys
4. Perform or coordinate data inventory listing activities (i.e., what is available from which sources?)
5. Perform or coordinate data definition activities
6. Assess customer needs/expectations using focus  groups
7. Perform or coordinate data collection methodology
8. Assist with the evaluation of computer software applications
9. Evaluate computerized systems for data collection and analysis
10. Implement computerized systems for data collection and analysis
11.  Use epidemiological theory in data collection and analysis
12. Collect qualitative and quantitative data
13. Aggregate/summarize data for analysis
14. Use Electronic Medical Records to capture patient information
15. Use computerized systems for data collection and quality improvement

B. Measurement:

1. Use or coordinate the use of process analysis tools to display data (e.g., fishbone, Pareto chart, run chart, scatter diagram , control chart)
2. Use basic statistical techniques to describe data (e.g., mean, standard deviation)
3. Use or coordinate the use of statistical process control components (e.g., common and special cause variation, random variation, trend analysis)
4. Use the results of statistical techniques to evaluate data (e.g., t-test, regression analysis)

C. Analysis:

1. Use comparative data to measure or analyze performance
2. Interpret benchmarking data
3. Interpret incident/occurrence reports
4. Interpret outcome data
5. Interpret data to support decision making

D. Communication:

1. Interact with medical staff and support personnel regarding individual patient management issues
2. Promote organizational values and commitment among staff
3. Compile and write performance improvement reports
4. Integrate quality concepts within the organization
5. Coordinate the dissemination of performance improvement information within the organization
6. Ensure accuracy in public reporting activities (e.g. organizational transparency, website content)
7. Facilitate communication with accrediting and regulatory bodies

This eight day course is a core course that is required for each healthcare professional who is seeking to play a role in healthcare quality.  It covers the full scope of performance improvement: planning, implementation, education, evaluation and Integration. It is tailored according to the requirements of healthcare organizations that implement performance improvement programs to improve quality that leads to improving patient outcomes. The topics covered in this course are the ones identified by the Healthcare Quality Certification Board after conducting the bi-annual international survey for the scope of work of Healthcare Quality Professionals around the world. It follows the new outline that is effective October 1, 2007.  Participants will be using a variety of learning methods including web search for evidence based practice and small groups to conduct reviews.

Learning Objectives:
At the conclusion of this course, participants will be able to:

A.Planning:

• Facilitate establishment of priorities for process improvement activities
• Facilitate development of performance improvement action plans
• Facilitate development or selection of process and outcome measures
• Facilitate evaluation or selection of evidence-based practice guidelines (i.e., for standing orders or as guidelines for physician ordering practice)
• Participate in the development of clinical/critical pathways or guidelines
• Aid in evaluating the feasibility to apply for external quality awards

B.Implementation:

• Coordinate the performance improvement process
• Lead performance improvement teams
• Facilitate performance improvement teams
• Participate on performance improvement teams
• Participate in the credentialing and privileging process
• Coordinate or participate in quality improvement projects
• Participate in the process of:

• medication usage review
• medical record review
• infection control processes
• peer review
• service specific review (e.g., pathology, radiology, pharmacy, nursing)
• patient advocacy (e.g., patient rights, ethics)

• Perform or coordinate risk management:

• risk prevention
• risk identification
• mortality review
• failure mode and effects analysis
• collaborate with quality department

C.Education and Training:

• Develop organizational performance improvement training (e.g., quality, patient safety)
• Provide performance improvement training
• Evaluate effectiveness of performance improvement training
• Facilitate change within the organization through education
• Develop/provide survey preparation training (e.g. accreditation, licensure, or equivalent)

D.Evaluation/Integration

• Evaluate team performance
• Analyze/interpret performance/productivity reports
• Analyze patient/member/customer satisfaction
• Conduct or coordinate practitioner profiling
• Perform or coordinate complaint analysis
• Incorporate performance improvement into the employee performance appraisal system
• Incorporate findings from performance improvement into the credentialing/appointment/privilege delineation process
• Integrate results of data analysis into the performance improvement process
• Integrate outcome of risk management assessment into the performance improvement process
• Integrate outcome of utilization management assessment into the performance improvement process
• Integrate quality findings into governance and management activities (e.g., bylaws, administrative policies, and procedures)
• Integrate accreditation and regulatory recommendations into the organization
  

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