QAI training courses are designed to develop capacity to apply QM methods to improve provider performance and healthcare quality. QAI develops customized training applications and uses sustainable training strategies, including pre-service training, on-the-job learning, and distance learning. Core training courses adapted for local needs are also available.

This six day course is deigned to give an overview for healthcare professionals, administrators and safety officers on the general requirements for patient safety in a healthcare organization.  It introduces the basic concepts on how to provide a safe, functional, and supportive facility for patients, families, staff, and visitors. The course is an overview for safety issues that need to be addressed by the organization.  It provides the knowledge and necessary information on the regulations need to be followed to ensure safety.  It also, provides several tools and techniques that enable participants guide teams and lead the process improvement to control and prevent medical errors.  The course is using competency based approach that emphasizes the application aspects of learning. 

Learning Objectives:
At the conclusion of this course, participants will:

• Facilitate assessment and development of the organization’s patient safety culture
• Identify applicability of patient safety goals (e.g., JCAHO, JCI, NQF, IHI)
• Facilitate development of a patient safety program
• Link patient safety activities with strategic goals
• Integrate patient safety concepts within the organization
• Integrate patient safety findings into governance and management activities (e.g., bylaws, administrative policies, and procedures)

B.Operational:

• Contribute to development and revision of a written plan for a patient safety program
• Coordinate a patient safety program
• Assess how technology can enhance the patient safety program (e.g., computerized physician order entering (CPOE), barcode medication administration (BCMA), electronic medical record (EMR)
• Integrate technology to enhance the patient safety program
• Integrate patient safety goals into organizational activities (e.g., JCAHO, JCI, NQF, IHI)
•  Participate in the process of patient safety goals review
• Perform or coordinate risk management

• Learn about the following initiatives:

The six interventions from the 100,000 Lives Campaign:

• Deploy Rapid Response Teams…at the first sign of patient decline
• Deliver Reliable, Evidence-Based Care for Acute Myocardial Infarction…to prevent deaths from heart attack 
• Prevent Adverse Drug Events (ADEs)…by implementing medication reconciliation
• Prevent Central Line Infections…by implementing a series of interdependent, scientifically grounded steps
• Prevent Surgical Site Infections…by reliably delivering the correct perioperative antibiotics at the proper time
• Prevent Ventilator-Associated Pneumonia…by implementing a series of interdependent, scientifically grounded steps

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This six days course is designed for healthcare quality professionals who are seeking certification by the Healthcare quality Certification Board.  The course is an intensive review for the comprehensive body of knowledge that is designed according to the new content outline of the CPHQ Exam that will be effective on October1, 2007.  It includes quality management, quality improvement, case/care/disease/utilization management, and risk management at all employment levels and in all healthcare settings. Candidates must have background and experience in healthcare quality to benefit from this condensed course.  The participants will have live examples from health care organizations that help in the application questions of the exam.  A variety of learning methods will be used to ensure full participation during the course.  Sample questions will be answered during the course.

Areas Covered in this course

1. Healthcare Quality Concepts
2. Strategic Leadership
3. Operational Management
4. Patient Safety
5. Information Management
6. Communication
7. Performance Measurement and Improvement
1. Planning
2. Implementation
3. Education and Training
4. Evaluation/Integration
8. Standards and Surveys

Learning Objectives
By the end of the course participants will be able to

• Explain the basic healthcare quality concepts
• Participate in organization-wide strategic planning including development of mission, vision, goals, objectives and leadership values and commitment
• Facilitate establishment of a performance improvement oversight group, performance Improvement teams and Quality champions
• Identify the need/appropriate structure for team(s); lead, facilitate, and/or participate on teams
• Participate in preparing/managing operating budgets and conducting cost/benefit analysis, assess quality management elements of contracts and monitor the activities of consultants (e.g., quality and patient safety)
• Perform or coordinate risk management:

1. risk prevention
2. risk identification
3. mortality review
4. failure mode and effects analysis
5. collaborate with quality department

• Contribute to development and revision of a written plan for and case/care/disease/utilization management  programs
• Contribute to development and revision of a written plan for a risk management program
• Integrate technology to enhance the patient safety program
• Coordinate a patient safety program
• Maintain confidentiality of performance improvement activities, records, and reports
• Perform or oversee data collection methodology using knowledge of epidemiological theory of data collection and analysis
• Use basic statistical techniques to describe data (e.g., mean, standard deviation)
• Use or coordinate the use of statistical process control components (e.g., common and special cause variation, random variation, trend analysis)
• Use the results of statistical techniques to evaluate data (e.g., t-test, regression
• Use epidemiological theory in data collection and analysis
• Participate in the development of clinical/critical pathways
• Participate in the credentialing and privileging process
• Participate in the quality and related function review and service specific review
• Participate in the process of Infection control processes
• Participate in Evaluating team performance
• Incorporate performance improvement into the employee performance appraisal system
• Integrate results of data analysis into the performance improvement process
• Integrate outcome of risk management assessment into the performance improvement process
• Integrate outcome of utilization management assessment into the performance improvement process
• Integrate quality findings into governance and management activities (e.g., bylaws, administrative policies, and procedures)
• Integrate accreditation and regulatory recommendations into the organization
• Develop organizational performance improvement training (e.g., quality, patient safety)
• Provide performance improvement training
• Evaluate effectiveness of performance improvement training
• Facilitate change within the organization through education
• Develop/provide survey preparation training (e.g., accreditation, licensure, or equivalent)
• Interact with medical staff and support personnel regarding individual patient management issues
• Promote organizational values and commitment among staff
• Compile and write performance improvement reports
• Integrate quality concepts within the organization
• Coordinate the dissemination of performance improvement information within the organization
• Ensure accuracy in public reporting activities (e.g., organizational transparency, website content)
• Facilitate communication with accrediting and regulatory bodies
• Evaluate applicability of national/international excellence/quality models
• Aid in evaluating the feasibility to apply for external quality awards
• Coordinate survey processes (i.e., accreditation, licensure, or equivalent
• Facilitate communication with accrediting and regulatory bodies
  

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